Products Platforms
What's New? Support
SALES Dept. Resources
FAQ FREE stuff
Tech Reports Snake Oil !

Home PageJRC Logo




colorbar

Support Departments & User Groups

colorbar



Please read all software documentation prior to requesting assistance.

Please DO NOT ASK US to recommend parameter settings for trading any particular market.



Sales Support product questions, how-to-buy, product guide
Customer Support product delivery -- billing -- passwords -- extra passwords
Software Upgrades Latest news on version upgrades
Product Support replacing lost modules -- operation problems -- installation difficulty
Advanced Support consulting, coding ( $$$ )
Academic Support for thesis development
Webmaster for reporting a website error
Development Staff for reporting a software error












































colorbar

Advanced Support

consulting -- coding

colorbar






THIS IS A FEE BASED SERVICE !!

Please read all provided documentation first and perhaps you can save additional time by viewing our FAQs for answers to common technical questions.

If we're not too busy, a consultant could help convert your trading ideas into code for TradeStation or Multicharts. You must have a clear idea of what your trading strategy is. We do NOT perform exploratory work, (unless you are prepared to spend at least $20,000). To request a fee estimate, please send us a clear description of your desired trading strategy along with any helpful charts (via fax) so we can estimate the labor involved.

If we choose to accept your task, we guarantee the code will perform as you specified, or we will keep working at it for no additional charge until it does, or we cancel the project and not charge you anything.

You may reach us at ...

Phone:      719-686-0074       
E-mail: the following form ...

*** Please complete all fields ***


Your name
E-mail address
Business Name -if any-

Enter your question here....











































colorbar

Product Support

installation -- operation -- replacements

colorbar



COMMON QUESTIONS

... Issues regarding installing and running tools in TradeStation
... Lost your software and/or manuals and need replacements?
... Need installation support? Check our comprehensive platform compatibility list.
... Need us to "visit" your computer and fix the problem?
... Have you found a bug in our code?



For all other matters, you may reach us at ...

Phone:       323-258-4860        agent: Norman Smith
719-686-0074 call here if other gives no response
Fax: 323-258-0598
E-mail: the following form ...

*** Please complete all fields ***


Your name
E-mail address
Business Name -if any-

Enter your question here....






































colorbar

Webmaster

--- Reporting Website Errors ---

colorbar



*** Please complete all fields ***


Your name
E-mail address
Business Name -if any-

Enter your comments here....




























































colorbar

Online Debugging

Need us to "visit" your computer and fix the problem?

colorbar




If telephone technical support does not solve your problem, the next step is for one of our staff members to access to your computer while you are watching your monitor and talking with us on the phone. To enable our access to your computer, you will download and run a small software module. The module will request your permission to let us use your mouse and keyboard to investigate the problem.

Our fee for this service ...

To request this service, please contact us ...

Phone:       323-258-4860        agent: Norman Smith
719-686-0074 call here if other gives no response
Fax: 323-258-0598
E-mail: use the following form ...

*** Please complete all fields ***


Your name
E-mail address
Business Name -if any-

Enter your request here....















[ Copyright ] [ WebMaster ]